Security is very important to us
We take the security of our systems seriously, and we value the security community. The disclosure of security vulnerabilities helps us ensure the security and privacy of our users.
We require that all researchers
- Make every effort to avoid privacy violations, degradation of user experience, disruption to production systems, and destruction of data during security testing;
- Perform research only within the scope set out below;
- Use the identified communication channels to report vulnerability information to us; and
- Keep information about any vulnerabilities you’ve discovered confidential between yourself and One Metric until we’ve had 90 days to resolve the issue.
If you follow these guidelines when reporting an issue to us, we commit to:
- Not pursue or support any legal action related to your research;
- Work with you to understand and resolve the issue quickly (including an initial confirmation of your report within 72 hours of submission);
- Recognize your contribution on our Security Researcher Hall of Fame, if you are the first to report the issue and we make a code or configuration change based on the issue.
The software hosted at https://onemetric.io
Out of Scope
Any services hosted by third-party providers and services are excluded from scope.
In the interest of the safety of our users, staff, the Internet at large and you as a security researcher, the following test types are excluded from scope:
- Findings from physical testing such as office access (e.g. open doors, tailgating);
- Findings derived primarily from social engineering (e.g. phishing, vishing);
- Findings from applications or systems not listed in the ‘Scope’ section;
- UI and UX bugs and spelling mistakes;
- Network level Denial of Service (DoS/DDoS) vulnerabilities
Things we do not want to receive:
- Personally identifiable information (PII);
- Credit card holder data
The following finding types are explicitly excluded from our program:
- CSV Injection
- Open redirects
- Login/logout CSRF
- Missing cookie flags on non-sensitive cookies
- Presence of autocomplete attribute on web forms
- Attacks requiring physical access to a user's device
- Fingerprinting/banner disclosure on common/public services
- Mail configuration issues including SPF, DKIM, DMARC settings
- Disclosure of known public files or directories (e.g robots.txt)
- Use of a known-vulnerable library (without evidence of exploitability)
- Vulnerabilities affecting users of unsupported or outdated browsers or platforms
- Any access to data where the targeted user needs to be operating a rooted mobile device
- Password and account recovery policies, such as reset link expiration or password complexity
- Lack of CSRF tokens (unless there is evidence of actual, sensitive user action not protected by a token)
- Reports of insecure SSL/TLS ciphers (unless you have a working proof of concept, and not just a report from a scanner)
- Issues without clearly identified security impact, such as clickjacking on a static website, missing security headers, or descriptive error messages
How to report a security vulnerability?
If you believe you’ve found a security vulnerability in one of our products or platforms please send it to us by emailing email@example.com. Please include the following details with your report:
- Description of the location and potential impact of the vulnerability;
- A detailed description of the steps required to reproduce the vulnerability (POC scripts, screenshots, and compressed screen captures are all helpful to us); and
- Your name/handle and a link for recognition in our Hall of Fame.
If you’d like to encrypt the information, please use our PGP Key:
- Key ID: CFF3932CB727101D
- Fingerprint: 83FBDB0D68561DC90C391303CFF3932CB727101D
We are an early stage startup with a limited budget, so we are unable to pay bounty at this stage. We will consider offering service credits for any serious vulnerability that is responsibly disclosed.